FAQ - Frequently Asked Questions
Your satisfaction is our highest concern. Below you will find questions and answers that are most frequently asked by our customers about our wall clocks.
Shipping and delivery
The delivery time for your wall clock within Germany is usually 1-3 days from the confirmation of your order. More details on our delivery times can be found in our shipping and payment conditions. Unfortunately, we cannot offer express shipping.
We charge shipping costs of £4.90. From an order value of £40 we deliver free of shipping costs. You can find out more on our page about shipping and payment conditions.
ONZENO ships its wall clocks via logistics partners DHL and DPD in special, transport-safe packaging.
The e-mail shipping confirmation for your wall clock will include a tracking number to track your shipment. Enter this number on the website of our logistics partner DHL or DPD to see where your order is currently located. If you have created a free customer account with ONZENO, you can view the shipment tracking under the menu item "My orders".
Unfortunately, delivery on the desired date is not possible, as our shipping is fully automated.
If you are unable to receive your wall clock in person, there are several options: - Place the order at a later date -.
The package will remain in a nearby package shop for about 7 days and can be collected - You can indicate another person to the shipping service provider who may accept your delivery for you.
Unfortunately, this is not possible because the transport-safe packaging cannot be combined with gift packaging.
Incomplete delivery: Please contact our customer service who will resolve the problem immediately.
Lost package: Please let our customer service know. They will contact the appropriate shipping service provider.
