FAQ - Frequently Asked Questions
Your satisfaction is our highest concern. Below you will find questions and answers that are most frequently asked by our customers about our wall clocks.
Questions about our clocks
Place your wall clock on a dry, stable base and hold the movement at the back with one hand. Attach the hour, minute and (optional) second hands at the 12 o'clock position in this order. Make sure the hands are all parallel and with the copper side towards the dial. Then press the hands in the middle while also applying light pressure on the movement in the direction of the dial. The exact steps, and accompanying images, are listed in the assembly instructions.
Some of our wall clocks incorporate a pendulum as part of the design. So this element cannot be removed.
Wall clocks with a glass panel are supplied with two picture hooks, so use a hammer to drive the metal fixing pins into the wall. Your wall clock will then hang safely and securely supported by the sturdy metal pins. Wall clocks made from high-quality wood products come with two hangers which can also be attached to the wall using a hammer.
Your clock will require one AA battery.
Please note batteries are not included.
Each ONZENO wall clock has a high-quality quartz movement renowned for its longevity.
ONZENO wall clocks are exclusively analogue designs.
One quality feature of ONZENO wall clocks is that they display the time accurately without making ticking noises.
The weight of each wall clock will vary according to the materials used. Our customer services can always advise on the weight of any particular model.
Onzeno wall clocks can only be ordered in the size specified for each particular design.
Unfortunately, we cannot accommodate custom sizes or designs.
