FAQ - Frequently Asked Questions
Your satisfaction is our highest concern. Below you will find questions and answers that are most frequently asked by our customers about our wall clocks.
Payment
You can pay for your wall clock from ONZENO conveniently and securely via:
– bank transfer
- direct debit
- credit card
- instant transfer
- PayPal
– pay in instalments
- purchase on account
- Amazon Payments
- Giropay
- Apple Pay.
Not all of these payment methods will always be advertised. This decision is always made by our payment service providers.
If you pay by credit card, the invoice amount will be charged to your account immediately.
Payment by direct debit is usually debited from your account 1-3 working days after ordering to an address within Germany.
In case of payment by instalments (powered by PayPal) a staggered payment in 6, 12, 18 or 24 monthly instalments is possible. The first monthly instalment is due in 38 days at the earliest.
In the case of purchase on account, you undertake to settle the amount within 30 days.
For all other payment methods offered by us, the amount will be debited immediately after the order is placed.
You will find further details in our terms of payment.
When ordering over the phone, we can only offer payment in advance, as we are not allowed to request sensitive data from our customers.
Unfortunately, we have no influence on which payment methods are offered to you online. This is decided independently in real time by our external payment service providers, the online payment services PayPal or AmazonPay.
If you were unable or unwilling to complete the payment process with Sofortüberweisung, we will be happy to switch the payment method to prepayment for you and send you our bank details. Please contact the customer service for this.
Since the payment method purchase on account is handled by PayPal, we unfortunately have no insight into the payment details.
In our PayPal account, the invoice amount of your order is directly shown as paid, because we have received the amount from PayPal and PayPal in turn claims the amount from you.
If you have any problems with the payment or if you are unsure whether you have already paid the invoice amount, you can contact the PayPal billing department directly: 0800 723 4730 (Mon-Fri, 8:00-17:00).
